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W. Edwards Deming
American
October 14, 1900
Scientist
Quality is everyone's responsibility.
W. Edwards Deming
Tags:
Everyone
Responsibility
Quality
People don't like to make mistakes.
W. Edwards Deming
Tags:
People
Like
Make
Eliminate numerical quotas, including Management by Objectives.
W. Edwards Deming
Tags:
Including
Management
Eliminate
You can not define being exactly on time.
W. Edwards Deming
Tags:
Time
You
Being
All anyone asks for is a chance to work with pride.
W. Edwards Deming
Tags:
Work
Chance
Anyone
If you do not know how to ask the right question, you discover nothing.
W. Edwards Deming
Tags:
You
Know
How
The result of long-term relationships is better and better quality, and lower and lower costs.
W. Edwards Deming
Tags:
Better
Quality
Relationships
I predicted in 1950 that in five years, manufacturers the world over would be screaming for protection. It took only four years.
W. Edwards Deming
Tags:
Would
World
Only
In Japan, a company worker's position is secure. He is retrained for another job if his present job is eliminated by productivity improvement.
W. Edwards Deming
Tags:
He
His
Job
In 1945, the world was in a shambles. American companies had no competition. So nobody really thought much about quality. Why should they? The world bought everything America produced. It was a prescription for disaster.
W. Edwards Deming
Tags:
About
Really
Had
Customer expectations? Nonsense. No customer ever asked for the electric light, the pneumatic tire, the VCR, or the CD. All customer expectations are only what you and your competitor have led him to expect. He knows nothing else.
W. Edwards Deming
Tags:
You
Your
Only
Declining productivity and quality means your unit production costs stay high but you don't have as much to sell. Your workers don't want to be paid less, so to maintain profits, you increase your prices. That's inflation.
W. Edwards Deming
Tags:
You
Your
Want
