Author Index: A B C D E F G H I J K L M N O P Q R S T U V W X Y Z

Margaret Heffernan


American
1955
Businesswoman
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The medical profession is - and knows itself to be - endemically conservative and conformist.


Margaret Heffernan
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Making those around you feel invisible is the opposite of leadership.


Margaret Heffernan
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If we aren't going to be afraid of conflict, we have to see it as thinking.


Margaret Heffernan
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It is nobody's right to be waited on and nobody's fate to do the waiting.


Margaret Heffernan
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For good ideas and true innovation, you need human interaction, conflict, argument, debate.


Margaret Heffernan
Tags: Good You Need
Words are how people think. When you misuse words, you diminish your ability to think clearly and truthfully.
Margaret Heffernan
Tags: You People Think
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Making a company fit to sell may be the only way to ensure you never need a buyer.


Margaret Heffernan
Tags: You Never Way
One of the sad truths about leadership is that, the higher up the ladder you travel, the less you know.
Margaret Heffernan
Once you have power, you are inevitably surrounded by people who have their own agendas and will tell you whatever advances them.
Margaret Heffernan
Tags: Power You People
The cell phone has become the adult's transitional object, replacing the toddler's teddy bear for comfort and a sense of belonging.
Margaret Heffernan
Companies are bought for their revenue, customer base, technology, or people. A few great companies offer all of these, but any valuable business offers one.
Margaret Heffernan
When you use words loosely, without care and consideration, you erode trust in yourself and in what you're saying. When you squander words, you diminish your power.
Margaret Heffernan
Tags: Power Trust You
Those in powerless positions aren't about to complain about bullying bosses, abusive supervisors or corrupt co-workers. There is no safe way to do so and no process that promises redress.
Margaret Heffernan
Tags: About Way Those
How can any company know if its processes, products, people are safe? Only if everyone is watching and telling the truth. The first part can be assumed; the second cannot.
Margaret Heffernan
Tags: Truth People Know
I'm all for ambition and stretch goals. I set them for myself. But leadership isn't the same as cheerleading. Believing in something is a necessary but absolutely insufficient condition for making it come true.
Margaret Heffernan
As a mother, I work hard every day and I expect that work to be recognized and appreciated. Because I work for and with human beings, sometimes they're grateful and sometimes they aren't.
Margaret Heffernan